Reference

Terms That Cover Your 888okx Account

Before you deposit via bKash, Nagad, or Rocket and start using the lobby, these terms set out what we expect from you and what you can expect from us.

Account eligibility appliesLocal law governs accessbKash, Nagad, Rocket coveredMobile and browser use included
888okx Terms That Cover Your 888okx Account
TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a concern about your account, our support team handles queries through the channels below. For wallet-related disputes involving bKash, Nagad, or Rocket transactions, have your transaction reference ready when you contact us — it speeds up the review significantly.

Live Chat Available directly from your account dashboard. Fastest path for urgent account or payment questions — have your registered mobile number ready.
Email Support Send detailed queries about terms, account status, or transaction disputes to our support address. We aim to respond within one business day.
Help Centre Our help centre covers common account questions, wallet linking steps, and what to do if a bKash or Nagad deposit does not reflect.
HOW WE HANDLE ACCOUNTS

Account Security and Data Practices

We take the security of your account and payment data seriously. Your bKash, Nagad, and Rocket transaction details are handled under standard encryption and are never shared with third parties outside of what is required to process your payment. Account access is protected by OTP verification tied to your registered mobile number — if you lose access to that number, contact support before attempting a recovery. We retain account records for as long as required by applicable rules in your region, and you may request a summary of the data we hold by contacting support in writing.

OTP Account Access

Every login and sensitive account change requires OTP confirmation to your registered mobile number, keeping unauthorised access out even if your password is compromised.

Payment Data Handling

bKash, Nagad, and Rocket transaction references are encrypted in transit and at rest. We do not store full wallet credentials on our servers.

Data Retention Policy

We keep account and transaction records for the period required under applicable regional rules. You can request a copy of your data through our support team.

Account Changes and Requests

To update registered details or request account closure, contact support in writing. Changes to your linked mobile wallet require identity verification before they take effect.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to accounts, payments, and access in Bangladesh.

These terms apply to anyone who opens an account on 888okx. Access is only available where permitted by local law and in eligible regions — eligibility is your responsibility to confirm before registering.

Yes. We update terms when our services change or when applicable rules require it. We notify you before material changes take effect, and continued account use after that counts as acceptance.

We may suspend or permanently close accounts that breach these terms. This includes providing false registration details or using payment methods not linked to the verified account holder.

Contact support via live chat or email with your transaction reference number. Wallet disputes involving bKash, Nagad, or Rocket are reviewed against the transaction record on both sides.

Send a written request to our support team. We will provide a summary of the account and transaction data we hold, in line with the retention rules that apply in your region.

Access depends on local law and eligible regions. If access becomes restricted where you are, you should stop using the platform. Contact support regarding any account balance held at that time.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.