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How 888okx Handles Your Personal Data

Your account information, wallet activity, and device data are handled with care — this page explains exactly what we collect, why we collect it, and how you can request changes.

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888okx How 888okx Handles Your Personal Data
PRIVACY CONTACT

Reach Us About Your Data

Team online

Live Chat

Open the chat widget from any page on 888okx to speak with our support team directly about a data access or correction request.

Email Support

Send your privacy request to our support email. Include your registered account details so we can locate and verify your record quickly.

Account Settings

Some data updates — like your contact number or linked bKash wallet — can be changed directly inside your account settings without contacting support.

DATA HANDLING PRACTICE

How We Protect and Manage Your Information

Account Security Your account is protected by OTP verification on login and on withdrawal requests. We flag unusual session activity — such as a new device or location — and may ask you to re-verify before processing.
Cookie Use We use session cookies to keep you logged in across pages and analytics cookies to understand how the platform is used. You can manage cookie preferences through your browser settings at any time.
Data Retention Active account data is kept for the life of your account. After closure, we retain records for the period required under applicable law, then delete or anonymise them. We do not hold data longer than necessary.
Requesting Changes To access, correct, or request deletion of your personal data, contact us via live chat or email with your account details. We aim to respond within a reasonable timeframe under applicable local law.

Common Questions About Your Privacy

We collect your name, contact details, and the payment method you register — such as your bKash or Nagad number. We also log device type, IP address, and session timestamps when you access your account.

We share only what is needed to process your transactions — for example, passing your wallet reference to bKash, Nagad, or Rocket to complete a deposit or withdrawal. We do not sell your data.

Contact our support team via live chat or email with your registered account details. We will verify your identity and provide the data we hold on your account in line with applicable local law.

Yes. Send a deletion request through live chat or email. We will process it subject to any retention obligations under local law. Some records may be kept for the legally required period before full deletion.

We use OTP verification on login and on withdrawals, and we monitor sessions for unusual activity. A new device or unfamiliar location may trigger an additional verification step before your account proceeds.

Your rights under this policy depend on your local law and the eligible regions for 888okx. Where local law grants data rights, we honour them. Check with local legal advice if you are unsure of your position.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.